Frequently Asked Questions
Q: Are all of your designs the same size?
A: No. Most of our designs are 273mm (~10.75in) except for our "Cutting Corners" design. "Cutting Corners" was designed a bit shorter to give it a more modern look. The length of "Cutting Corners" chopsticks are 243mm (~9.6in).
Q: Can I order different sizes of each design (a shorter one?)
A: Unfortunately, we currently do not have this option.
Q: How do I wash my LuxSticks?
A: Due to a highly delicate production and detailing process, we recommend hand-washing your LuxSticks with a sponge, warm water, and some soap.
Q: Do my LuxSticks have a warranty?
A: Yes! All LuxSticks purchases come with a 2-year warranty. If you have any issues with your chopsticks, please send us an email at firstname.lastname@example.org, and we will happily work with you to exchange your damaged chopsticks!
Q: Do you offer any discounts for bulk purchases?
A: For special pricing, please contact us at email@example.com!
Q: What do you mean when you say "the chopsticks have a grooved tip"?
The chopsticks have a very fine grooving pattern on the tips, to make it easier for our users to clip food. Please see the picture below!
Q: Can I request any other shipping method? (Expedited)?
A: Currently, we are only shipping via UPS Ground. For special requests, please contact us at firstname.lastname@example.org, and we will be happy to work with you on your request!
Q: Do you ship internationally?
A: Currently, we only ship throughout USA and Canada. If you want to have these items shipped to another country, please email us at email@example.com, and we will be happy to make special arrangements.
Q: Are you available in any retail stores?
A: Currently, LuxSticks are exclusively available through our website at www.luxsticks.com!
Was your question answered? If not, please fill out the form on our Contact Us page or send us an email at firstname.lastname@example.org and one of our team members will be happy to assist you!